HARRY
STUVER
5406 Towers Street E-Mail: harry@stuver.com
Torrance, CA 90503
(310) 701-5924
OBJECTIVE
A Field Service Technician position within the information
technology field which offers a high level of challenge, responsibility, and
the opportunity for continued career growth.
HIGHLIGHTS OF
QUALIFICATIONS
● Has more than twenty years
of top, diversified experience.
● Strong
background in many areas including diagnostic work, system testing and
troubleshooting, technical user support, dealing with escalated issues, quality
assurance, and client relations.
● Hard working, driven, and dedicated, while highly-experienced in
all aspects of industry work, and thoroughly familiar with industry products,
practices, standards, and protocols.
● Has worked with various programs, systems, and technologies, and
is proven in ensuring that systems run smoothly and efficiently, and meet all
organizational and client needs.
● Well-versed in diagnosing and correcting all manner of issues, as
well as providing remote and on-site technical assistance and support.
● Experienced with Microsoft Office software,
including Word, Excel, PowerPoint, Outlook, as well as many other software
applications.
● Results-oriented, with an ability to see any
assignment to successful completing.
● Excellent
organizational, communication, analytical, and people skills.
● Thrives
in a busy, fast-paced working environment.
PROFESSIONAL EXPERIENCE
EQUIFAX (Formerly
LandAmerica Corp),
Atlanta, Georgia
Technical Analyst (2009-2010)
Responsible for
providing technical support for credit reporting system users for mortgage
credit reporting purposes. Duties included diagnostic work, system testing and
troubleshooting, technical user support, maintaining system records, interface
with program vendors, and handling a wide variety of special projects.
∙ Provided remote access technical support for
credit reporting system, and worked extensively with financial and mortgage
industry clients throughout the nation.
∙ Ensured that all reports had necessary
formats, and assisted clients in ensuring that all reports consistently met
their needs.
LANDAMERICA CORP
(Formerly Info1),
Glen Allen, Virginia
Technical Analyst
(2003-2009)
Responsible for
technical client and end-user support, diagnosing system issues, system testing
and troubleshooting, technical support, and all aspects of client relations.
Worked with financial and mortgage
industry clients on a myriad of system issues. Served users in the mortgage
credit reporting field.
INFO1, Norcross, Georgia
Technical Analyst
(1998-2003)
Responsible for providing
technical support to clients, diagnosing system issues, system troubleshooting,
technical user support, client relations, and other related assignments.
Supported clients in the mortgage credit reporting field.
Note: From 2000 to 2010, worked remotely from home/office
in Torrance, California.
TRANS-LUX CORPORATION, Norcross, Georgia
Technical Support Specialist
(1997-1998)
Responsible for
providing technical support to field service technicians, vendors, and
end-users; diagnostic work, building host and remote systems, creating field
service bulletins, maintaining system records, safety compliance, and other
technical support-related functions. Worked with Trans-Lux, AS&I, and ISE
electronic message displays, scoreboards, time and temperature signs, and LED
indoor and outdoor display systems.
∙ Personally built host and remote PC, DEC,
DOS, Windows, QNX, and proprietary-based controllers.
∙ Position required interface with hardware
and software engineers, bench technicians, and end-users.
∙ Integrated a technical support system to facilitate
the merge of AS&I, ISE, and Trans-Lux to form the nation’s largest
electronic sign company.
Field Service Supervisor
(1994-1997)
Worked in Torrance,
California. Responsible for managing field service operations, staff training
and supervision, workflow coordination, system installation and configuration,
system testing and troubleshooting, handling escalated issues, assisting in
obtaining key client accounts, and customer relations. Provided on-site services
for large scoreboards at stadiums and arenas, including Jack Murphy Stadium,
The Rose Bowl, and Pauley Pavilion. Performed critical time-sensitive analysis
and repair of scoreboard systems during games.
Field Service Representative
(1984-1994)
Responsible for system
installation, system testing and troubleshooting, facilitating hardware and
software upgrades, and other related assignments. Worked with all manner of
electronic displays and telecommunications equipment, and worked extensively
with financial industry systems.
EDUCATION
GWINNETT TECHNICAL INSTITUTE, Lawrenceville, Georgia
Earned LAN Administrator Certification (Novell 3.12, TCP IP).
MILITARY EXPERIENCE
UNITED STATES NAVY RESERVE, Pt. Magu, California
Antisubmarine Warfare Technician (1982-1986)
UNITED STATES NAVY, Memphis, Tennessee
Served from 1981 to 1982. Training included Aviation Fundamentals, Basic Electricity
and Electronics, and Avionics Technician.
PROFESSIONAL
CERTIFICATIONS
∙ Microsoft 2071A Querying SQL
Server 2000, with Transact-SQL (2004).
∙ A+ Service Technician
(Microsoft Windows and DOS Environments), Comptia.
REFERENCES
Available upon request